ER Patient Access Specialist: Registration & Insurance

Ochsner Health System; Breaux Bridge (LA); On-site; USD 21,000 - 29,000; Full time

Job summary

Ochsner Health System in Breaux Bridge, LA, is seeking a Patient Access Representative for the St. Martin Hospital Emergency Department.

You will greet patients, verify demographics, schedule appointments, and manage the check-in/admission process while protecting patient privacy. The role requires a high school diploma, strong customer service, cash handling, insurance verification, and the ability to work evenings, nights, weekends and holidays.

Qualifications

• Requires high school diploma or equivalent; Associate degree preferred.
• Experience in hospital/clinic front desk, revenue cycle, or customer service is preferred.
• Strong knowledge of health insurance benefits and billing regulations.

Responsibilities

• Greet patients and guests courteously, via phone or in person.
• Initiate scheduling and complete check-in/admission for patients.
• Verify identification and demographics for the medical record.
• Explain insurance and collect co-pays, deductibles, and self-pay portions.
• Balance cash drawer and perform end-of-shift closing procedures.
• Maintain confidentiality and protect patient information.

Skills

Customer service

Data entry

Verbal and written communication

Windows applications

Interpersonal skills

Billing knowledge

Problem solving

Time management

Teamwork

Judgment

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows OS

Insurance verification software

Job description

Ochsner Health System in Breaux Bridge, LA, is seeking a Patient Access Representative for the St. Martin Hospital Emergency Department.

You will greet patients, verify demographics, schedule appointments, and manage the check-in/admission process while protecting patient privacy. The role requires a high school diploma, strong customer service, cash handling, insurance verification, and the ability to work evenings, nights, weekends and holidays.