ER Discharge Coordinator: Bedside Scheduling & Experience

HCA Healthcare, Inc.; El Paso (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time off programs

401(k) match

Education support

Fertility support

Job summary

Las Palmas Medical Center, part of HCA Healthcare, is seeking an ER Discharge Coordinator to manage Point of Care bedside scheduling as part of our centralized ER and Urgent Care Follow-up programs. The role focuses on creating a positive, patient-centered experience with timely follow-up and coordination.

You will speak with patients and team members, schedule follow-up care at bedside when appropriate, ensure quality standards, and contribute ideas to improve department policies.

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Job description

Las Palmas Medical Center, part of HCA Healthcare, is seeking an ER Discharge Coordinator to manage Point of Care bedside scheduling as part of our centralized ER and Urgent Care Follow-up programs. The role focuses on creating a positive, patient-centered experience with timely follow-up and coordination.

You will speak with patients and team members, schedule follow-up care at bedside when appropriate, ensure quality standards, and contribute ideas to improve department policies.