ER Discharge Coordinator - Bedside Scheduling & Care

HCA Healthcare, Inc.; Las Vegas (NV); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

Behavioral health and telemedicine

Paid time off and family leave

401(k) with 100% match on 3% to 9% of

Employee Stock Purchase Plan

Tuition and education support

Fertility and family building benefits

Life insurance

Identity theft protection

Job summary

Sunrise Hospital and Medical Center is seeking an ER Discharge Coordinator to manage bedside scheduling as part of the centralized ER and Urgent Care Follow-up programs. The goal is to increase contact rate, scheduling immediacy, and overall patient experience, while maintaining a patient-centered, quality-driven environment.

The role requires effective communication with patients, colleagues, and leadership, and involves ensuring high service standards with opportunities to improve department

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Skills

Communication

Customer service

Scheduling

Job description

Sunrise Hospital and Medical Center is seeking an ER Discharge Coordinator to manage bedside scheduling as part of the centralized ER and Urgent Care Follow-up programs. The goal is to increase contact rate, scheduling immediacy, and overall patient experience, while maintaining a patient-centered, quality-driven environment.

The role requires effective communication with patients, colleagues, and leadership, and involves ensuring high service standards with opportunities to improve department