Equipment Service Advisor - Quotes & Customer Solutions

Stark Tech; Village of Ballston Spa (NY); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Competitive benefits package including

Job summary

Stark Tech is seeking a Service Advisor - Equipment to manage the service quotation process. You will convert technician findings into customer-ready repair solutions and develop service quotations while coordinating warranty claims and communicating with customers.

With 7–10 years of field service experience in HVAC, boiler, or critical power, you will support revenue growth through proactive follow-up and timely execution of service opportunities.

Qualifications

• High School Diploma or equivalent required.
• 7-10 years of field service experience (HVAC, Boiler, or Critical Power).
• Experience preparing service and repair estimates, proposals, or quotations.
• EPA CFC certification required; discipline-specific certifications (EGSA, UA Apprenticeship, NATE, STAR) preferred.
• OSHA 10 required; OSHA 30 preferred.
• Proficiency with Microsoft Office and handheld devices.
• Must be authorized to work in the United States.
• Must be able to pass pre-employment screenings.
• Valid driver’s license (if travel is required).

Responsibilities

• Convert technician findings into customer-ready repair quotations.
• Develop service quotations and coordinate warranty claims.
• Communicate with customers and follow up on opportunities.
• Partner with technicians to ensure service recommendations are translated into completed work.
• Support revenue growth through exceptional customer service and timely execution of service opportunities.

Skills

Customer service

Communication with customers

Quotations/estimates

Driver's license

Education

High School Diploma or equivalent

EPA CFC certification

OSHA 10

Tools

Microsoft Office

Handheld devices

Job description

Stark Tech is seeking a Service Advisor - Equipment to manage the service quotation process. You will convert technician findings into customer-ready repair solutions and develop service quotations while coordinating warranty claims and communicating with customers.

With 7–10 years of field service experience in HVAC, boiler, or critical power, you will support revenue growth through proactive follow-up and timely execution of service opportunities.