Service Advisor: Equipment & Customer Solutions

Stotz Equipment; Avondale (AZ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Profit Sharing Bonus Program

401(K) with 4% Company Match

Medical, Dental, Vision & Life Ins.

Paid Time Off & Holidays

Tuition Reimbursement & Apprenticeship

Job summary

Stotz Equipment is seeking a Service Advisor to be the main link between customers and the service department. You will greet customers, schedule service, document equipment details, and coordinate with technicians to provide accurate quotes and timely repairs.

The role requires strong communication, organizational skills, and basic mechanical knowledge to explain repair processes. Proficiency with service management systems and a customer-focused mindset are essential.

Qualifications

• Strong customer service focus with excellent oral and written communication.
• Highly organized, detail-oriented, and able to multi-task in a fast-paced environment.
• Basic mechanical knowledge to communicate about repairs.
• Proficient with Microsoft Word, Excel, and service management systems.
• High integrity, reliability, and professionalism; strong team player.

Responsibilities

• Greet customers to schedule service appointments and review repair needs.
• Check in customer equipment on arrival and document details.
• Open work orders and manage until closed and invoiced.
• Explain service status, estimates, and final invoices to customers.
• Work with technicians to quote service work and ensure timely completion.
• Maintain service department records and update customer profiles.

Skills

Customer service

Communication

Organization

Mechanical knowledge

Computer skills

Team player

Flexibility

Education

High school diploma or equivalent

Associate/Bachelor’s degree preferred

Tools

MS Word

MS Excel

Service management systems

Job description

Stotz Equipment is seeking a Service Advisor to be the main link between customers and the service department. You will greet customers, schedule service, document equipment details, and coordinate with technicians to provide accurate quotes and timely repairs.

The role requires strong communication, organizational skills, and basic mechanical knowledge to explain repair processes. Proficiency with service management systems and a customer-focused mindset are essential.