Service Advisor & Customer Solutions

Western States Careers; Meridian (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

Western States Careers is seeking a Service Advisor to act as the primary contact for customers through the repair process, ensuring accurate quotes and timely communication. The role collaborates with the Service Manager, technicians, and sales teams to maximize customer satisfaction and profitability.

The ideal candidate will have five years in heavy equipment service, strong communication and sales skills, and a valid driver’s license.

Qualifications

• High school diploma or GED required.
• Associates degree preferred.
• Five years minimum experience diagnosing and repairing heavy equipment, hydraulic, engine and power-train experience preferred.
• One year prior management experience with P&L responsibility preferred.
• Two years customer service experience in the heavy equipment industry required.
• Valid driver’s license and acceptable driving record required.
• Must communicate in English.

Responsibilities

• Serve as primary point of contact for customers seeking service work.
• Qualify repair needs and collect information to create quotes or estimates.
• Perform sales functions for service needs and walk-in customers.
• Coordinate service opportunities with Sales Representatives and PSSRs.
• Schedule and manage service calls and repairs in the shop.
• Provide ongoing service status updates and ensure customer satisfaction.

Skills

Customer service

Communication

Sales

Negotiation

Problem solving

Education

High school diploma

Associates degree (preferred)

Tools

Microsoft AX

Microsoft Office

Job description

Western States Careers is seeking a Service Advisor to act as the primary contact for customers through the repair process, ensuring accurate quotes and timely communication. The role collaborates with the Service Manager, technicians, and sales teams to maximize customer satisfaction and profitability.

The ideal candidate will have five years in heavy equipment service, strong communication and sales skills, and a valid driver’s license.