Service Advisor

Stark Tech; Village of Briarcliff Manor (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

HSA contributions

PTO

Job summary

Stark Tech seeks a Service Advisor to serve as the primary liaison between customers and field technicians in HVAC, boiler, and critical power equipment. You will translate technical findings into customer-focused repair solutions and prepare accurate service quotations.

You will manage warranty claims, follow up on service opportunities, and collaborate with stakeholders to drive timely execution and revenue growth, using Microsoft Office and mobile devices daily.

Qualifications

• High school diploma or equivalent required.
• 7–10 years of field service experience in HVAC, Boiler, or Critical Power industries.
• Experience preparing service and repair estimates, proposals, or quotations.
• Universal EPA CFC certification required.
• OSHA 10 certification required; OSHA 30 preferred.
• Proficiency with Microsoft Office and handheld devices.
• Authorization to work in the United States.
• Ability to pass pre-employment screenings.
• Valid driver’s license, if travel is required.

Responsibilities

• Convert technician findings into detailed, customer-focused repair solutions and service quotations.
• Coordinate and manage warranty claims, ensuring all documentation is accurate and complete.
• Communicate service recommendations and follow up on outstanding service opportunities.
• Collaborate with field technicians to ensure recommendations are translated into completed work.
• Support revenue growth by driving timely execution of service opportunities and fostering client relationships.

Skills

Field service experience

Communication skills

Diagnostic ability

Customer service

Team collaboration

Authorization to work in the United (5

Education

High school diploma or equivalent

Tools

Microsoft Office

Handheld devices

Job description

The Service Advisor plays a pivotal role in the equipment service sector, acting as the key liaison between customers and technical teams to ensure the highest level of service delivery. This position is essential in translating technical findings from field technicians into actionable, customer-focused repair solutions. By developing detailed service quotations and managing the warranty claims process, the Service Advisor supports the seamless execution of service opportunities while driving revenue growth through exceptional customer service.

In this Service Advisor role, you will work closely with technicians to ensure their service recommendations are accurately communicated and carried out. This interaction ensures that customer needs are not only met but exceeded throughout the repair process. Additionally, the Service Advisor is responsible for providing customers with clear and comprehensive quotations, helping them make informed decisions about necessary repairs or maintenance. Your contributions will be recognized as key to supporting the company's reputation for reliability and efficiency in delivering equipment solutions.

Service Advisors are also entrusted with following up on outstanding service opportunities, ensuring that no customer inquiry goes unresolved. You will have the chance to work in a dynamic environment that values your input and expertise, while also providing opportunities for professional growth and development. As part of a customer-focused organization, you will be instrumental in fostering repeat business and long-term client relationships by consistently delivering outstanding service experiences.

Within this role, you will leverage your technical background, diagnostic capabilities, and communication skills to prepare accurate estimates and proposals. The Service Advisor position requires a solid understanding of equipment service processes, warranty procedures, and the ability to collaborate effectively with multiple stakeholders. Proficiency with digital tools is essential, as you will be using Microsoft Office and handheld devices such as smartphones and tablets in your daily activities.

Stark Tech is committed to advancing the careers of its employees. As a Service Advisor, you will benefit from working in a fast-paced, supportive environment that values your dedication and expertise. The company’s focus on energy solutions and sustainability offers you the chance to contribute to meaningful projects while enjoying a competitive compensation and benefits package. Stark Tech’s recognition as an Mployer's 2026 Great Employee Benefits recipient underscores its ongoing investment in employee well-being and professional growth.

Applicants for the Service Advisor position must possess a high school diploma or equivalent, along with significant field experience in the HVAC, Boiler, or Critical Power industries. Essential certifications, including Universal EPA CFC and OSHA 10, are required to ensure compliance with industry standards and safety regulations. Additional certifications, such as EGSA, UA Apprenticeship, NATE, or STAR, are highly valued and may distinguish you as an ideal candidate. Authorization to work in the United States and the ability to pass pre-employment screenings are mandatory requirements for this position.

If you are ready to take the next step in your career and join a leader in facilities and energy solutions, experience a company culture that values your contributions, rewards your hard work, and provides the support you need to achieve your professional goals.

Service Advisor - Summary

• Acts as the primary liaison between customers and technical teams in the equipment service sector
• Develops and delivers customer-ready repair quotations based on technician findings
• Manages warranty claims and coordinates with stakeholders to ensure timely execution of service opportunities
• Supports revenue growth by providing exceptional customer service and ensuring repeat business

Duties & Responsibilities

• Convert technician findings into detailed, customer-focused repair solutions and service quotations
• Coordinate and manage warranty claims, ensuring all documentation is accurate and complete
• Communicate service recommendations and follow up on outstanding service opportunities
• Collaborate with field technicians to ensure recommendations are accurately translated into completed work
• Support revenue growth by driving timely execution of service opportunities and fostering client relationships
• Utilize Microsoft Office and handheld devices (smartphones, tablets) for daily operations

Salary & Benefits

• Competitive pay range, determined by experience, qualifications, and market conditions
• Comprehensive medical, dental, and vision coverage
• Generous employer HSA contributions
• PTO and 401(k) with employer match
• Wellness programs and career development opportunities
• Positive, employee-focused work environment

Qualifications & Requirements

• High school diploma or equivalent required
• 7-10 years of field service experience in HVAC, Boiler, or Critical Power industries
• Experience preparing service and repair estimates, proposals, or quotations
• Universal EPA CFC certification required
• OSHA 10 certification required; OSHA 30 preferred
• Proficiency with Microsoft Office and handheld devices
• Authorization to work in the United States
• Ability to pass pre-employment screenings
• Valid driver’s license, if travel is required

Ideal Candidate Snapshot

• Strong diagnostic and repair knowledge in HVAC, Boiler, or Critical Power
• Detail-oriented with excellent communication and customer service skills
• Ability to collaborate effectively with technicians, customers, and internal teams
• Motivated to support revenue growth and deliver exceptional service experiences
• Adaptable to fast-paced environments and rapidly changing priorities
• Holds discipline-specific certifications such as EGSA, UA Apprenticeship, NATE, or STAR (preferred)

Other Relevant Information

• Stark Tech is recognized for its commitment to employee well-being and career advancement
• Company specializes in integrating systems, providing energy-efficient equipment, and supporting sustainability
• Benefits package recognized by the Mployer's 2026 Great Employee Benefits designation
• Applicants must meet all legal requirements and pass necessary screenings
• Stark Tech provides a supportive, growth-oriented work environment