HVAC/R Service Quality & Quotes Advisor

G.E. Mechanical LLC; Franklinville (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Vacation & holidays

401(k) with company match

Education & training provided

Performance bonuses

Job summary

G.E. Mechanical, LLC in New Jersey seeks a Technical Service Advisor to ensure field services meet quality standards. You will review technician work, provide technical guidance, and confirm ticket completeness to bridge field service and final invoicing.

You will develop meaningful relationships with customers, prepare quotes, and coordinate with the service team while staying current with industry standards to drive cost efficiency and customer satisfaction.

Qualifications

• High School diploma or GED.
• Five (5) years' experience in mechanical service, mechanical field estimating, or related field.
• Or Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years in a leadership role in mechanical service operations.
• Proficiency in Microsoft Word, Excel & Outlook.

Responsibilities

• Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards.
• Correspond with technicians to clarify any technical information.
• Report quality issues or concerns to management, work through resolutions when applicable/directed.
• Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals.
• Extract pull-through work from service calls and preventative maintenance visits.
• Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards.
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision.
• Follow up with customers on quoted work and coordinate with service team if approved.
• Stay current with changing industry standards.
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey.
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference.
• Work with management to meet company goals and deliverables.

Skills

Mechanical service experience

Estimating experience

Project management

Leadership

Attention to detail

Organization

MS Word

MS Excel

MS Outlook

Education

High School diploma or GED

Bachelor's degree in Engineering/Construction Management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

G.E. Mechanical, LLC in New Jersey seeks a Technical Service Advisor to ensure field services meet quality standards. You will review technician work, provide technical guidance, and confirm ticket completeness to bridge field service and final invoicing.

You will develop meaningful relationships with customers, prepare quotes, and coordinate with the service team while staying current with industry standards to drive cost efficiency and customer satisfaction.