Service Advisor - Equipment

Stark Tech; Village of Ballston Spa (NY); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Competitive benefits package including

Job summary

Stark Tech is seeking a Service Advisor - Equipment to manage the service quotation process. You will convert technician findings into customer-ready repair solutions and develop service quotations while coordinating warranty claims and communicating with customers.

With 7–10 years of field service experience in HVAC, boiler, or critical power, you will support revenue growth through proactive follow-up and timely execution of service opportunities.

Qualifications

• High School Diploma or equivalent required.
• 7-10 years of field service experience (HVAC, Boiler, or Critical Power).
• Experience preparing service and repair estimates, proposals, or quotations.
• EPA CFC certification required; discipline-specific certifications (EGSA, UA Apprenticeship, NATE, STAR) preferred.
• OSHA 10 required; OSHA 30 preferred.
• Proficiency with Microsoft Office and handheld devices.
• Must be authorized to work in the United States.
• Must be able to pass pre-employment screenings.
• Valid driver’s license (if travel is required).

Responsibilities

• Convert technician findings into customer-ready repair quotations.
• Develop service quotations and coordinate warranty claims.
• Communicate with customers and follow up on opportunities.
• Partner with technicians to ensure service recommendations are translated into completed work.
• Support revenue growth through exceptional customer service and timely execution of service opportunities.

Skills

Customer service

Communication with customers

Quotations/estimates

Driver's license

Education

High School Diploma or equivalent

EPA CFC certification

OSHA 10

Tools

Microsoft Office

Handheld devices

Job description

Job Requirements

The Service Advisor - Equipment is responsible for managing the service quotation process by converting technician findings into customer-ready repair solutions. This position develops service quotations, coordinates warranty claims, communicates with customers, follows up on outstanding opportunities, and partners with technicians to ensure service recommendations are accurately translated into completed work. The Service Advisor supports revenue growth by providing exceptional customer service and driving timely execution of service opportunities.

Job Requirements

The Service Advisor - Equipment is responsible for managing the service quotation process by converting technician findings into customer-ready repair solutions. This position develops service quotations, coordinates warranty claims, communicates with customers, follows up on outstanding opportunities, and partners with technicians to ensure service recommendations are accurately translated into completed work. The Service Advisor supports revenue growth by providing exceptional customer service and driving timely execution of service opportunities.

Compensation

The expected pay range for this position is $69,878-$93,170 annually, depending on experience, qualifications, and geographic location. Stark Tech reasonably expects to pay within this range at the time of hire. Individual compensation is determined based on several factors including experience, education, certifications, skills, internal equity, and market conditions.

Work Experience

• High School Diploma or equivalent required, or the equivalent combination of education and experience in the Boiler, Critical Power of HVAC Industry
• 7-10 years of field service experience (HVAC, Boiler, or Critical Power) with strong diagnostic and repair knowledge.
• Experience preparing service and repair estimates, proposals, or quotations.
• Universal EPA CFC certification required; discipline-specific certifications (EGSA, UA Apprenticeship, NATE, STAR) preferred.
• OSHA 10 required; OSHA 30 preferred.
• Proficiency with Microsoft Office and handheld devices (smartphones, tablets).
• Must be authorized to work in the United States.
• Must be able to pass pre-employment screenings.
• Valid driver’s license (if travel is required).

Benefits

Advance your career with Stark Tech, a leader in facilities and energy solutions. We specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies. At Stark Tech, we invest in our employees by offering a competitive benefits package recognized with Mployer's 2026 Great Employee Benefits designation, featuring Market Leading Medical Benefits, comprehensive medical, dental, and vision coverage, generous employer HSA contributions, paid time off, a 401(k) with employer match, wellness programs, and career development opportunities. Join our fast-growing, customer-focused organization where your skills and dedication will be valued and rewarded with competitive pay and a positive work environment.