Equipment Rental Coordinator — Heavy Equipment & Customer Service

Mustang; Lufkin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Work-life balance

Overtime

Tuition reimbursement

Career growth

Medical, dental, vision

401(k) with company match

Paid vacation & holidays

Job summary

Mustang Cat is hiring a Rental Coordinator to manage daily rental operations, ensuring customers receive the right equipment on time with outstanding service.

You will coordinate quotes, rental agreements, and fulfillment while working with operations and service teams to maximize equipment utilization and customer satisfaction. Previous experience in equipment rental or related industries is strongly preferred.

Qualifications

• Associate's or Bachelor's degree in Business, Management, Technical Studies, or related field preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Proficient with Microsoft Office applications; strong organizational skills.
• Mechanical aptitude and ability to understand equipment applications.

Responsibilities

• Assist customers by phone, email, and in person to identify equipment solutions.
• Prepare quotes, process rental agreements, and coordinate transactions from start to finish.
• Coordinate requests and ensure timely fulfillment of rental orders.
• Schedule and dispatch transportation for equipment deliveries, transfers, and returns.
• Use internal systems to verify availability and coordinate rentals efficiently.
• Monitor contracts, billing, and documentation for accuracy.
• Build strong customer relationships with responsive, professional service.
• Collaborate with operations and branch personnel to maximize utilization and satisfaction.

Skills

Customer service

Excellent verbal communication

Excellent written communication

Organizational skills

Mechanical aptitude

Education

Associate's or Bachelor's degree in Business/Management/Technical Studies or related field

Tools

Microsoft Office

Job description

Mustang Cat is hiring a Rental Coordinator to manage daily rental operations, ensuring customers receive the right equipment on time with outstanding service.

You will coordinate quotes, rental agreements, and fulfillment while working with operations and service teams to maximize equipment utilization and customer satisfaction. Previous experience in equipment rental or related industries is strongly preferred.