Equipment Rental & Logistics Specialist

Hawthornecat; San Diego (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO)

Tuition Reimbursement

Boot Reimbursement

Company-Supplied Uniforms

Advanced Technical Training

Job summary

Hawthorne Cat is seeking a Rental Coordinator to assist in managing our Hawthorne Rent It Service fleet. This role involves quoting rates, preparing rental agreements, coordinating deliveries and pickups, tracking equipment, and ensuring accurate billing and reporting to support active customer accounts.

The ideal candidate has a high school diploma, at least two years in an office or retail setting and strong customer service skills.

Qualifications

• High school diploma or equivalent is required.
• 2 years general office or retail experience.
• 2 years of customer service experience.
• Experience in Rental Equipment or Construction industry preferred.
• Ability to work well under pressure or with changing priorities.
• PC skills required, familiar with AS400 is a plus.
• Must have a valid CA Class C License and a clean driving record.

Responsibilities

• Quotes customer daily, weekly and monthly rental rates and rents out the equipment.
• Explains terms and conditions of the rental to the customer.
• Prepares rental agreement, insurance form, invoicing and all required documents to consummate the transaction.
• Arranges the delivery and/or pickup of equipment with the shop or contract haulers.
• Keeps track of all equipment out on rent and in the rental fleet.
• Logs daily activity. When equipment is not returned by specified date, customer is contacted and billed for additional days.
• Responsible for collection of payment when customer is a cash customer.
• Returns equipment, issues credit and handles additional billing as needed.
• Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc.
• With Rental Supervisor approval, advises and bills the customer for the cost of repair for machine damage.
• Gathers and compiles rental activity information and prepares and distributes equipment utilization report monthly.
• Recommends models of equipment to be added or removed from the rental fleet.
• Serves customers in a courteous and diplomatic manner.
• Maintains a good working relationship with customers and other employees.
• Maintains good communications with all contacts.
• Ensures messages receive prompt attention and sufficient information is provided to all callers in a courteous manner.
• Keeps equipment records both manually and electronically and maintains accuracy.
• Keeps managers informed on matters of managerial importance.
• Possesses strong knowledge of Hawthorne Rent It Service (HRIS) equipment.
• Understands and complies with HRIS credit policies.
• Submits lost rental reports on a timely basis.
• Acts as Administrator of Home Depot and other major account contracts.
• Performs other duties as assigned.

Skills

Customer service

Office/computer skills

Education

High school diploma or equivalent

Tools

AS400

Job description

Hawthorne Cat is seeking a Rental Coordinator to assist in managing our Hawthorne Rent It Service fleet. This role involves quoting rates, preparing rental agreements, coordinating deliveries and pickups, tracking equipment, and ensuring accurate billing and reporting to support active customer accounts.

The ideal candidate has a high school diploma, at least two years in an office or retail setting and strong customer service skills.