Rental Coordinator

Mustang; Lufkin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Work-life balance

Overtime

Tuition reimbursement

Career growth

Medical, dental, vision

401(k) with company match

Paid vacation & holidays

Job summary

Mustang Cat is hiring a Rental Coordinator to manage daily rental operations, ensuring customers receive the right equipment on time with outstanding service.

You will coordinate quotes, rental agreements, and fulfillment while working with operations and service teams to maximize equipment utilization and customer satisfaction. Previous experience in equipment rental or related industries is strongly preferred.

Qualifications

• Associate's or Bachelor's degree in Business, Management, Technical Studies, or related field preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Proficient with Microsoft Office applications; strong organizational skills.
• Mechanical aptitude and ability to understand equipment applications.

Responsibilities

• Assist customers by phone, email, and in person to identify equipment solutions.
• Prepare quotes, process rental agreements, and coordinate transactions from start to finish.
• Coordinate requests and ensure timely fulfillment of rental orders.
• Schedule and dispatch transportation for equipment deliveries, transfers, and returns.
• Use internal systems to verify availability and coordinate rentals efficiently.
• Monitor contracts, billing, and documentation for accuracy.
• Build strong customer relationships with responsive, professional service.
• Collaborate with operations and branch personnel to maximize utilization and satisfaction.

Skills

Customer service

Excellent verbal communication

Excellent written communication

Organizational skills

Mechanical aptitude

Education

Associate's or Bachelor's degree in Business/Management/Technical Studies or related field

Tools

Microsoft Office

Job description

Building Texas… Powering the World.

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Now Hiring: Rental Coordinator (Equipment Rental Operations | Customer Service | Heavy Equipment Rentals | Caterpillar Equipment)

Join Mustang Cat — Building Texas… Powering the World.

Mustang Cat is seeking a motivated and customer-focused Rental Coordinator to join our team in Northwest Houston. In this role, you will serve as a key point of contact for customers, coordinating equipment rentals from initial inquiry through billing while ensuring a positive customer experience and supporting efficient branch operations.

If you enjoy working in a fast-paced environment, building customer relationships, and helping keep projects moving, we want to hear from you.

What You'll Do as a Rental Coordinator:

As a Rental Coordinator, you will manage the day-to-day rental process, ensuring customers receive the right equipment, on time and with outstanding service.

Key Responsibilities:

• Assist customers by phone, email, and in person to identify equipment solutions that meet their rental needs
• Prepare quotes, process rental agreements, and coordinate rental transactions from start to finish
• Coordinate customer requests and ensure timely fulfillment of rental orders
• Schedule and dispatch transportation for equipment deliveries, transfers, and returns
• Utilize internal systems and resources to verify equipment availability and coordinate rentals efficiently
• Monitor rental contracts, billing, and documentation for accuracy and completeness
• Build strong customer relationships by providing responsive, professional service
• Work closely with operations, service, and other branch personnel to maximize equipment utilization and customer satisfaction

Why Join Mustang Cat?

• Great Work-Life Balance
• Opportunity for Overtime
• Tuition Reimbursement
• Career Growth and Advancement Opportunities
• Job Stability with an Industry Leader
• Comprehensive Benefits: Medical, Dental, Vision
• 401(k) with Company Match
• Paid Vacation, Sick Time, and Holidays

Qualifications:

• Associate's or Bachelor's degree in Business, Management, Technical Studies, or a related field preferred
• Equivalent work experience may be considered in lieu of formal education
• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Proficient computer skills, including Microsoft Office applications
• Strong organizational skills with the ability to manage multiple priorities
• Mechanical aptitude and the ability to understand equipment applications and customer needs

Strongly Preferred:

• Bilingual in English and Spanish
• Previous experience in equipment rental, construction, heavy equipment, or related industries
• Knowledge of Caterpillar (CAT) equipment and applications
• Understanding of equipment applications within construction, industrial, or commercial markets

Join Mustang Cat as a Rental Coordinator and become part of a team committed to delivering exceptional customer experiences while supporting the industries that build and power Texas.

Check out the Mustang Cat Anthem to see our mission in action!

Mustang Cat is an Equal Opportunity Employer.