Equipment Rental Coordinator – Fleet & Customer Care

Cleveland Brothers CAT; Mount Pleasant (Westmoreland County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits package

Career advancement opportunities

Job security

Job summary

Cleveland Brothers CAT is seeking a Rental Coordinator to support rental and sales activities across multiple locations. You will answer calls, qualify customer needs, explain equipment details, and drive accurate rental contracts and payments.

You will coordinate with service and transportation teams to ensure fleet readiness, collect insurance proof, and help maximize rental inventory utilization while upholding company policies and procedures.

Qualifications

• Must be organized and detail oriented with the competence to effectively handle and prioritize multiple tasks and meet deadlines.
• Knowledge of equipment product lines.
• Good problem solving and communication skills.
• High level of flexibility, cooperation and teamwork with all departments and locations.
• Knowledge of current company policies and procedures.
• Basic keyboard & computer skills and proficiency with Lotus Notes and DBSI.
• Able to work overtime and travel when required.

Responsibilities

• Answer incoming rental and sales related calls; maintain call log.
• Qualify customer's needs with rental equipment availability.
• Assist in educating customers on equipment specifications, safety concerns and proper use of the equipment.
• Initiate and maintain rental contracts accurately and timely.
• Acquire required information needed for credit department to approve payment terms.
• Process CAT Access and credit card payments.
• Coordinate with service departments at all locations to arrange rental ready status of the fleet.
• Communicate with transportation department for rental deliveries and call offs.
• Obtain proof of required insurance from customer's insurance company.
• Assist other Rental Coordinators and Salesman maximizing the utilization of rental inventory within the entire company.
• Other duties as assigned by Supervisor.

Job description

Cleveland Brothers CAT is seeking a Rental Coordinator to support rental and sales activities across multiple locations. You will answer calls, qualify customer needs, explain equipment details, and drive accurate rental contracts and payments.

You will coordinate with service and transportation teams to ensure fleet readiness, collect insurance proof, and help maximize rental inventory utilization while upholding company policies and procedures.