Equipment Order & Customer Care Manager

Johnson, Mirmiran & Thompson, Inc.; Taunton (MA); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Numotion in Taunton, MA is seeking a Customer Service Coordinator to handle new equipment requests, verify insurance, process orders, and support timely delivery of assistive devices. You will maintain data accuracy, respond to inquiries, de-escalate issues, and coordinate field evaluations.

Strong communication and organizational skills are required. Experience in service order processing or durable medical equipment is preferred, along with proficiency in MS Word, Excel, PowerPoint, and

Qualifications

• High school diploma or GED is required.
• Minimum one year of customer service experience.

Responsabilités

• Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager
• Provide excellent customer service for all internal and external customers of the operations at all times.

Connaissances

Strong communication

Strong listening

Organization skills

Priority setting

Customer service

Formation

High school diploma or GED

Outils

MS Word

MS Excel

PowerPoint

Outlook

Description du poste

Numotion in Taunton, MA is seeking a Customer Service Coordinator to handle new equipment requests, verify insurance, process orders, and support timely delivery of assistive devices. You will maintain data accuracy, respond to inquiries, de-escalate issues, and coordinate field evaluations.

Strong communication and organizational skills are required. Experience in service order processing or durable medical equipment is preferred, along with proficiency in MS Word, Excel, PowerPoint, and