Equipment Funding & Service Delivery Lead

Johnson, Mirmiran & Thompson, Inc.; Bear (DE); On-site; USD 32,000 - 45,000; Full time

Job summary

Numotion is seeking a skilled Customer Service / Order Processing associate to handle new equipment requests, verify funding, and move orders to completion. You will gather demographics, manage data entry, and maintain compliance with policies.

Ideal candidates have 1+ year of customer service, strong communication, and experience with MS Office; knowledge of DME is a plus. This role emphasizes service excellence and collaboration to support timely outcomes.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Strong written and verbal communication skills.
• Proficiency with MS Office (Word/Excel/PowerPoint/Outlook).
• Experience with durable medical equipment is a plus.

Responsibilities

• Assist customers with new equipment requests and collect demographics.
• Verify insurance/funding eligibility and communicate financial responsibilities.
• Enter orders accurately into the processing system.
• Respond to inquiries and resolve issues to improve satisfaction.
• Coordinate scheduling for evaluations and adjustments.

Skills

Customer service

Communication

Data entry

Problem solving

MS Word

Excel

PowerPoint

Outlook

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Order processing system

Job description

Numotion is seeking a skilled Customer Service / Order Processing associate to handle new equipment requests, verify funding, and move orders to completion. You will gather demographics, manage data entry, and maintain compliance with policies.

Ideal candidates have 1+ year of customer service, strong communication, and experience with MS Office; knowledge of DME is a plus. This role emphasizes service excellence and collaboration to support timely outcomes.