Epic Training & Digital Support Specialist

Community Health Network; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Community Health Network is seeking a Digital Support Specialist to deliver high-quality end-user training and hands-on Epic application support. You will train caregivers, support go-lives, and work with IT, training, and operations to optimize workflows.

The role emphasizes classroom and virtual delivery, curriculum development, and ongoing improvement of clinical and non-clinical processes within a community-focused health system.

Qualifications

• Bachelor’s degree required; healthcare IT training experience valued.
• Strong instructional and presentation abilities required.
• Deep understanding of clinical workflows and IT support processes.

Responsibilities

• Deliver virtual coaching and real-time support to end users.
• Lead onsite training events.
• Analyze system data to identify optimization opportunities.
• Document and share caregiver feedback for continuous improvement.
• Partner with Principal and Technical Trainers to ensure content accuracy.
• Observe workflows and suggest curriculum updates.
• Test and validate lesson plans in training environments.
• Identify and report build/workflow inconsistencies.
• Credential in multiple Epic applications as needed.
• Provide at-the-elbow support during go-lives, upgrades, and rounding.
• Offer workflow enhancement and general IT support.
• Facilitate engaging classroom and virtual training sessions.
• Prepare materials and follow standard operating procedures.
• Foster a collaborative learning environment and adapt teaching methods to learner needs.

Skills

Instructional skills

Presentation skills

Healthcare IT training

Clinical workflows understanding

Troubleshooting

Effective communication

Continuous learning

Education

Bachelor’s Degree

Tools

Epic systems

Job description

Community Health Network is seeking a Digital Support Specialist to deliver high-quality end-user training and hands-on Epic application support. You will train caregivers, support go-lives, and work with IT, training, and operations to optimize workflows.

The role emphasizes classroom and virtual delivery, curriculum development, and ongoing improvement of clinical and non-clinical processes within a community-focused health system.