Digital Support Specialist - Inpatient - Hybrid

Community Health Network; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Community Health Network is seeking a Digital Support Specialist to deliver high-quality end-user training and hands-on Epic application support. You will train caregivers, support go-lives, and work with IT, training, and operations to optimize workflows.

The role emphasizes classroom and virtual delivery, curriculum development, and ongoing improvement of clinical and non-clinical processes within a community-focused health system.

Qualifications

• Bachelor’s degree required; healthcare IT training experience valued.
• Strong instructional and presentation abilities required.
• Deep understanding of clinical workflows and IT support processes.

Responsibilities

• Deliver virtual coaching and real-time support to end users.
• Lead onsite training events.
• Analyze system data to identify optimization opportunities.
• Document and share caregiver feedback for continuous improvement.
• Partner with Principal and Technical Trainers to ensure content accuracy.
• Observe workflows and suggest curriculum updates.
• Test and validate lesson plans in training environments.
• Identify and report build/workflow inconsistencies.
• Credential in multiple Epic applications as needed.
• Provide at-the-elbow support during go-lives, upgrades, and rounding.
• Offer workflow enhancement and general IT support.
• Facilitate engaging classroom and virtual training sessions.
• Prepare materials and follow standard operating procedures.
• Foster a collaborative learning environment and adapt teaching methods to learner needs.

Skills

Instructional skills

Presentation skills

Healthcare IT training

Clinical workflows understanding

Troubleshooting

Effective communication

Continuous learning

Education

Bachelor’s Degree

Tools

Epic systems

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn’t do it without you.

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn’t do it without you.

Make a Difference

The Digital Support Specialist is a dual-function expert in end-user training and clinical/non-clinical application support, with a strong focus on Epic systems. This role delivers high-quality technical training, provides hands-on support, and ensures seamless adoption and optimization of applications across diverse care settings. The specialist collaborates with IT, training, and operational teams to drive effective application use and workflow integration.

Key Responsibilities

Coaching & Engagement

• Deliver virtual coaching and real-time support to end users.


• Lead onsite training events


• Analyze system data to identify optimization opportunities.


• Document and share caregiver feedback for continuous improvement.

Content Development & Collaboration

• Partner with Principal and Technical Trainers to ensure content accuracy.


• Observe workflows and suggest curriculum updates.


• Test and validate lesson plans in training environments.


• Identify and report build/workflow inconsistencies.

Epic Credentialing & Application Support

• Credential in multiple Epic applications as needed.


• Provide at-the-elbow support during go-lives, upgrades, and rounding.


• Offer workflow enhancement and general IT support.

Training Delivery & Facilitation

• Facilitate engaging classroom and virtual training sessions.


• Prepare materials and follow standard operating procedures.


• Foster a collaborative learning environment and adapt teaching methods to learner needs.

Exceptional Skills And Qualifications

• Bachelor’s Degree is required.


• A combination of education and experience may be considered in lieu of a degree.


• Minimum of two (2) years of healthcare and/or relevant IT training experience required.


• Strong instructional and presentation skills.


• Deep understanding of clinical workflows.


• Effective troubleshooting and communication abilities.


• Passion for continuous learning and improvement.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.