Digital Support Specialist - Behavioral Health - Hybrid

Community Health Network; Indianapolis (IN); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Community Health Network in Indianapolis is seeking a Digital Support Specialist to train end-users and provide clinical and non-clinical application support, with a focus on Epic systems. You will deliver high-quality training and hands-on assistance to ensure smooth adoption and optimization across care settings.

The role collaborates with IT, training, and operations teams to improve workflows, develop content, and credential in multiple Epic modules.

Qualificações

• Bachelor's Degree is required.
• Minimum of two years of healthcare and/or IT training experience.
• Strong instructional and presentation skills.
• Deep understanding of clinical workflows.
• Effective troubleshooting and communication abilities.
• Passion for continuous learning and improvement.

Responsabilidades

• Deliver virtual coaching and real-time support to end users.
• Lead onsite training events
• Analyze system data to identify optimization opportunities.
• Document and share caregiver feedback for continuous improvement.
• Partner with Principal and Technical Trainers to ensure content accuracy.
• Observe workflows and suggest curriculum updates.
• Test and validate lesson plans in training environments.
• Identify and report build/workflow inconsistencies.
• Credential in multiple Epic applications as needed.
• Provide at-the-elbow support during go-lives, upgrades, and rounding.
• Offer workflow enhancement and general IT support.
• Facilitate engaging classroom and virtual training sessions.
• Prepare materials and follow standard operating procedures.
• Foster a collaborative learning environment and adapt teaching methods to learner needs.

Conhecimentos

Healthcare IT training

Instructional design

Presentation skills

Clinical workflows understanding

Troubleshooting

Communication

Continuous learning

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Digital Support Specialist is a dual-function expert in end-user training and clinical/non-clinical application support, with a strong focus on Epic systems. This role delivers high-quality technical training, provides hands‑on support, and ensures seamless adoption and optimization of applications across diverse care settings. The specialist collaborates with IT, training, and operational teams to drive effective application use and workflow integration.

Key Responsibilities

Coaching & Engagement

• Deliver virtual coaching and real-time support to end users.
• Lead onsite training events
• Analyze system data to identify optimization opportunities.
• Document and share caregiver feedback for continuous improvement.

Content Development & Collaboration

• Partner with Principal and Technical Trainers to ensure content accuracy.
• Observe workflows and suggest curriculum updates.
• Test and validate lesson plans in training environments.
• Identify and report build/workflow inconsistencies.

Epic Credentialing & Application Support

• Credential in multiple Epic applications as needed.
• Provide at‑the‑elbow support during go‑lives, upgrades, and rounding.
• Offer workflow enhancement and general IT support.

Training Delivery & Facilitation

• Facilitate engaging classroom and virtual training sessions.
• Prepare materials and follow standard operating procedures.
• Foster a collaborative learning environment and adapt teaching methods to learner needs.

Exceptional Skills And Qualifications

• Bachelor’s Degree is required.
• A combination of education and experience may be considered in lieu of a degree.
• Minimum of two (2) years of healthcare and/or relevant IT training experience required.
• Strong instructional and presentation skills.
• Deep understanding of clinical workflows.
• Effective troubleshooting and communication abilities.
• Passion for continuous learning and improvement.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.