Epic Training & Digital Support Specialist

Community Health Network; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Digital Support Specialist to train end-users and provide clinical and non-clinical application support, with a focus on Epic systems. You will deliver high-quality training and hands-on assistance to ensure smooth adoption and optimization across care settings.

The role collaborates with IT, training, and operations teams to improve workflows, develop content, and credential in multiple Epic modules.

Qualifications

• Bachelor's Degree is required.
• Minimum of two years of healthcare and/or IT training experience.
• Strong instructional and presentation skills.
• Deep understanding of clinical workflows.
• Effective troubleshooting and communication abilities.
• Passion for continuous learning and improvement.

Responsibilities

• Deliver virtual coaching and real-time support to end users.
• Lead onsite training events
• Analyze system data to identify optimization opportunities.
• Document and share caregiver feedback for continuous improvement.
• Partner with Principal and Technical Trainers to ensure content accuracy.
• Observe workflows and suggest curriculum updates.
• Test and validate lesson plans in training environments.
• Identify and report build/workflow inconsistencies.
• Credential in multiple Epic applications as needed.
• Provide at-the-elbow support during go-lives, upgrades, and rounding.
• Offer workflow enhancement and general IT support.
• Facilitate engaging classroom and virtual training sessions.
• Prepare materials and follow standard operating procedures.
• Foster a collaborative learning environment and adapt teaching methods to learner needs.

Skills

Healthcare IT training

Instructional design

Presentation skills

Clinical workflows understanding

Troubleshooting

Communication

Continuous learning

Education

Bachelor's Degree

Job description

Community Health Network in Indianapolis is seeking a Digital Support Specialist to train end-users and provide clinical and non-clinical application support, with a focus on Epic systems. You will deliver high-quality training and hands-on assistance to ensure smooth adoption and optimization across care settings.

The role collaborates with IT, training, and operations teams to improve workflows, develop content, and credential in multiple Epic modules.