Epic MSP Lead for Beaker, Radiant & Willow

PwC; Houston (TX); On-site; USD 99,000 - 232,000; Full time

Job summary

PwC is seeking a Managed Services Manager (Epic Beaker/Radiant/Willow) to lead client support within our Health Information Systems practice. You will guide delivery, coach teams, manage priorities, and own workstreams across Epic environments.

Ideal candidates have a Bachelor's degree and 6+ years of experience, with Epic certification preferred. Up to 80% travel. Competitive compensation and bonus eligibility.

Qualifications

• Bachelor's degree required.
• 6+ years of experience in related field.

Responsibilities

• Lead Epic Beaker, Radiant, and Willow support workstreams in managed services.
• Manage client service requests and system support across clinical and revenue cycle environments.
• Coordinate team tasks, timelines, and deliverables for configuration, testing, and production support.
• Review system changes to ensure alignment with workflow and data requirements.
• Coach junior team members and review work products.
• Translate business needs into Epic system solutions.
• Analyze performance, incident trends, and user feedback for improvements.
• Support data-driven decisions with health data analytics.
• Maintain service documentation and configuration records.
• Build relationships with healthcare stakeholders to move support forward.

Skills

Team leadership

Project management

Healthcare IT knowledge

Epic application familiarity

Education

Bachelor's degree

Job description

PwC is seeking a Managed Services Manager (Epic Beaker/Radiant/Willow) to lead client support within our Health Information Systems practice. You will guide delivery, coach teams, manage priorities, and own workstreams across Epic environments.

Ideal candidates have a Bachelor's degree and 6+ years of experience, with Epic certification preferred. Up to 80% travel. Competitive compensation and bonus eligibility.