Epic Beaker/Radiant/Willow MSP Manager

PwC; Los Angeles (CA); On-site; USD 99,000 - 232,000; Full time

Job summary

PwC's Managed Services, Epic Certified Manager role leads client support work within our Business & Supply Chain Operations practice, guiding Epic Beaker, Radiant, and Willow environments. As a Manager you will direct teams, coach junior professionals, manage priorities and timelines, and own workstreams while applying sound judgment to complex issues and shifting client needs.

Travel up to 80% is expected and compensation includes a salary range between $99,000 and $232,000 with an annual

Qualifications

• At least a Bachelor’s degree.
• At least 6 years of experience.

Responsibilities

• Lead Epic application support workstreams for Beaker, Radiant, and Willow within managed services engagements.
• Manage client service requests, issue resolution, and ongoing system support across clinical and revenue cycle environments.
• Coordinate team tasks, timelines, and deliverables for configuration, testing, and production support activities.
• Review system changes and application requests to validate alignment with workflow, data, and operational requirements.
• Coach junior team members through coaching, feedback, and review of work products.
• Translate business needs into functional system solutions using Epic software and electronic health record knowledge.
• Analyze application performance, incident trends, and user feedback to identify process improvement opportunities.
• Support data-driven decisions through health information systems, health data analytics, and digital tool usage.
• Maintaining service documentation, support procedures, and configuration records for assigned applications.
• Building relationships with healthcare stakeholders to clarify needs, discuss issues, and move support activities forward.

Education

Bachelor’s degree

Tools

Epic Beaker

Epic Radiant

Epic Willow

Job description

PwC's Managed Services, Epic Certified Manager role leads client support work within our Business & Supply Chain Operations practice, guiding Epic Beaker, Radiant, and Willow environments. As a Manager you will direct teams, coach junior professionals, manage priorities and timelines, and own workstreams while applying sound judgment to complex issues and shifting client needs.

Travel up to 80% is expected and compensation includes a salary range between $99,000 and $232,000 with an annual