Epic MSP Manager (Beaker/Radiant/Willow) - Managed Services

PricewaterhouseCoopers Advisory Services LLC; Los Angeles (CA); On-site; USD 99,000 - 232,000; Full time

Job summary

PricewaterhouseCoopers Advisory Services LLC, based in Los Angeles, is seeking a Managed Services Epic Certified Manager to lead client support for Beaker, Radiant, and Willow environments. You will direct teams, coach junior staff, manage priorities and timelines, and own workstreams while applying sound judgment to evolving client needs.

This role blends application consulting, service delivery, and stakeholder coordination to develop practical solutions, maintain deliverables, and support

Qualifications

• Bachelor's degree required
• 6+ years of experience required
• Epic certification in Beaker, Radiant, or Willow preferred

Responsibilities

• Leading Epic application support workstreams for Beaker, Radiant, and Willow within managed services engagements
• Managing client service requests, issue resolution, and ongoing system support across clinical and revenue cycle environments
• Coordinating team tasks, timelines, and deliverables for configuration, testing, and production support activities
• Reviewing system changes and application requests to validate alignment with workflow, data, and operational requirements
• Guiding junior team members through coaching, feedback, and review of work products
• Translating business needs into functional system solutions using Epic software and electronic health record knowledge
• Analyzing application performance, incident trends, and user feedback to identify process improvement opportunities
• Supporting data-driven decisions through health information systems, health data analytics, and digital tool usage
• Maintaining service documentation, support procedures, and configuration records for assigned applications
• Building relationships with healthcare stakeholders to clarify needs, discuss issues, and move support activities forward

Skills

Epic Beaker knowledge

Beaker/Radiant/Willow experience

Education

Bachelor's degree

Job description

PricewaterhouseCoopers Advisory Services LLC, based in Los Angeles, is seeking a Managed Services Epic Certified Manager to lead client support for Beaker, Radiant, and Willow environments. You will direct teams, coach junior staff, manage priorities and timelines, and own workstreams while applying sound judgment to evolving client needs.

This role blends application consulting, service delivery, and stakeholder coordination to develop practical solutions, maintain deliverables, and support