Epic Certified Managed Services Lead

PwC; Houston (TX); On-site; USD 99,000 - 232,000; Full time

Job summary

PwC is seeking a Managed Services, Epic Certified Manager to lead support for Beaker, Radiant, and Willow in our Business & Supply Chain Operations practice. You will direct teams, coach juniors, manage priorities, and own workstreams while coordinating stakeholders and delivering practical solutions.

You will leverage Epic software knowledge and healthcare IT experience to drive continuous improvements, with responsibilities spanning incident resolution, changes validation, and data-driven

Qualifications

• Bachelor's degree required.
• Minimum 6 years of experience in a related role.
• Epic Beaker/Radiant/Willow certification preferred.

Responsibilities

• Leading Epic application support workstreams for Beaker, Radiant, and Willow within managed services engagements.
• Managing client service requests and ongoing system support across clinical and revenue cycle environments.
• Coordinating team tasks, timelines, and deliverables for configuration, testing, and production support.

Skills

Team leadership

Coaching

Stakeholder management

Analytical reasoning

Education

Bachelor's degree

Tools

Epic Beaker

Epic Radiant

Epic Willow

Job description

PwC is seeking a Managed Services, Epic Certified Manager to lead support for Beaker, Radiant, and Willow in our Business & Supply Chain Operations practice. You will direct teams, coach juniors, manage priorities, and own workstreams while coordinating stakeholders and delivering practical solutions.

You will leverage Epic software knowledge and healthcare IT experience to drive continuous improvements, with responsibilities spanning incident resolution, changes validation, and data-driven