Epic Go-Live IT Deployment & Hypercare Technician

Teceze USA; Jacksonville (AR); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Teceze USA is seeking a hands-on Healthcare IT Support Technician to deploy, install, and validate clinical devices during go-live events. The role involves configuring workstations, printers, scanners, and WOWs, and providing on-site help to clinical staff in fast-paced environments.

You will troubleshoot hardware, networking, and deployment issues; participate in hypercare post-go-live; and coordinate with project teams and end users to ensure uninterrupted care delivery.

Qualificações

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus

Responsabilidades

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Conhecimentos

Desktop support

Printers & scanners

Workstation configuration

Basic network troubleshooting

Healthcare IT experience

Epic go-live experience

Hypercare support

Ferramentas

Epic

Descrição da oferta de emprego

Teceze USA is seeking a hands-on Healthcare IT Support Technician to deploy, install, and validate clinical devices during go-live events. The role involves configuring workstations, printers, scanners, and WOWs, and providing on-site help to clinical staff in fast-paced environments.

You will troubleshoot hardware, networking, and deployment issues; participate in hypercare post-go-live; and coordinate with project teams and end users to ensure uninterrupted care delivery.