Epic Go-Live IT Deployment & Hypercare Technician
Teceze USA
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Job summary
Teceze USA in Cleveland, TN seeks an IT Desktop Support Specialist to deploy, install, configure and validate IT devices and peripherals. You will set up and troubleshoot workstations and clinical devices, including WOWs, to ensure smooth operations.
During Epic go-live you will provide hands-on IT support, troubleshoot hardware, connectivity and deployment issues, and perform post-deployment stabilization and hypercare.
Qualifications
- Desktop, deskside, or field support experience.
- Printer/scanner installation and troubleshooting.
- Workstation and peripheral configuration.
- Basic network/connectivity troubleshooting.
- Healthcare or hospital IT experience is preferred.
- Epic go-live or clinical application deployment experience is a plus.
- Experience providing hypercare/post-go-live support is a plus
Responsibilities
- Deploy, install, configure, and validate IT devices and peripherals.
- Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
- Provide hands-on IT support during the Epic go-live period.
- Troubleshoot hardware, connectivity, configuration, and deployment issues.
- Perform post-deployment stabilization and hypercare support.
- Coordinate with project teams, site personnel, and end users to resolve issues quickly.
- Maintain a professional and customer-focused approach in a healthcare environment.
Skills
Job description
Teceze USA in Cleveland, TN seeks an IT Desktop Support Specialist to deploy, install, configure and validate IT devices and peripherals. You will set up and troubleshoot workstations and clinical devices, including WOWs, to ensure smooth operations.
During Epic go-live you will provide hands-on IT support, troubleshoot hardware, connectivity and deployment issues, and perform post-deployment stabilization and hypercare.
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