Epic Go-Live IT Deployment & Hypercare Tech

Teceze USA; Conroe (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Teceze USA in Conroe, TX seeks an on-site IT support specialist to deploy, install, configure, and validate clinical IT devices. You will set up workstations, printers, scanners, and WOWs, and provide hands-on support during Epic go-lives with post-deployment stabilization.

The role focuses on hardware troubleshooting, connectivity, and device deployment in a healthcare setting, requiring professional, customer-focused service.

Qualifications

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Skills

Desktop support

Printer/Scanner installation

Workstation/configuration

Basic network troubleshooting

Healthcare IT experience

Epic go-live experience

Hypercare/post-go-live support

Job description

Teceze USA in Conroe, TX seeks an on-site IT support specialist to deploy, install, configure, and validate clinical IT devices. You will set up workstations, printers, scanners, and WOWs, and provide hands-on support during Epic go-lives with post-deployment stabilization.

The role focuses on hardware troubleshooting, connectivity, and device deployment in a healthcare setting, requiring professional, customer-focused service.