Epic Go-Live Deployment & IT Support Technician

Teceze USA

Lufkin (TX)

Sur place

USD 52 000 - 68 000

Plein temps

Il y a 23 heures

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Résumé du poste

Teceze USA is seeking an IT Support Specialist to deploy, install, configure, and validate clinical IT devices in healthcare settings. You will support desktops, printers, scanners, and WOW workstations, especially during Epic go-live.

This role involves hands-on hardware and network troubleshooting, post-go-live hypercare, and coordination with project teams and end users to ensure smooth deployments and high patient care standards.

Qualifications

Desktop, deskside, or field support experience.
Printer/scanner installation and troubleshooting.
Workstation and peripheral configuration.
Basic network connectivity troubleshooting.
Healthcare or hospital IT experience is preferred.
Epic go-live or clinical application deployment experience is a plus.
Experience providing hypercare/post-go-live support is a plus.

Responsabilités

Deploy, install, configure, and validate IT devices and peripherals.
Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
Provide hands-on IT support during the Epic go-live period.
Troubleshoot hardware, connectivity, configuration, and deployment issues.
Perform post-deployment stabilization and hypercare support.
Coordinate with project teams, site personnel, and end users to resolve issues quickly.
Maintain a professional and customer-focused approach in a healthcare environment.