Epic CRM Coordinator — Remote & Impactful

Johns Hopkins Health Plans; Washington; On-site; USD 47,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403B plan

Paid time off

Tuition assistance

Wellness programs

Job summary

Johns Hopkins Health Plans is seeking an Epic Application Coordinator to design, configure, validate, and optimize Epic workflows and master files. The role supports complex enhancements or upgrades and requires clear communication while working remotely.

You will drive system changes and work with training teams to enable effective adoption across the organization. Experience with Epic configuration and CRM integrations is essential; certification within 120 days is required or preferred.

Qualifications

• Epic certification is highly preferred and you will be required to complete and pass certification in assigned Epic module within 120 days of employment.

Responsibilities

• Implement and maintain CRM workflows.
• Facilitate complex application and systems enhancements or upgrades.
• Analyze and resolve complex system problems.
• Partner with training teams to support organizational training.
• Create detailed system design documentation, procedures and data flows.

Skills

Epic configuration experience

CRM workflows

Agile methodology

Communication skills

Remote collaboration

Tools

Epic certifications

Cheers CRM

Job description

Johns Hopkins Health Plans is seeking an Epic Application Coordinator to design, configure, validate, and optimize Epic workflows and master files. The role supports complex enhancements or upgrades and requires clear communication while working remotely.

You will drive system changes and work with training teams to enable effective adoption across the organization. Experience with Epic configuration and CRM integrations is essential; certification within 120 days is required or preferred.