Epic Application Coordinator CRM

Johns Hopkins Medicine; Maryland; Hybrid; USD 48,000 - 83,000; Full time

Benefits offered by this job

Remote work option

Medical Insurance

Dental Insurance

Vision Insurance

403B with employer contribution

PTO & Holidays

Tuition assistance

Wellness programs

Job summary

Johns Hopkins Health Plans seeks an Epic Application Coordinator to design, configure, validate, and optimize CRM workflows across Epic modules. You will lead complex enhancements while collaborating with clinical and IT teams in a remote setting.

The role demands Epic certification, CRM workflow experience, and at least two years configuring Epic applications, with certification completed within 120 days of hire. Excellent communication is essential for success in a distributed team.

Qualifications

• Epic certification highly preferred.
• Certification in Cheers CRM preferred or other Epic certifications.
• Complete and pass certification in assigned Epic module within 120 days.
• Experience implementing CRM workflows or integrating with healthcare organizations.
• Two years in clinical/healthcare operations or IT; 2+ years configuring an Epic application.
• Understand the Agile process and manage assigned tasks.

Responsibilities

• Implement and maintain CRM workflows within Epic.
• Facilitate complex application and system enhancements or upgrades.
• Analyze and resolve complex system problems.
• Collaborate with training teams to support organizational training.
• Create detailed system design, procedures and data-flow documentation.

Skills

Epic experience

CRM workflows

Agile process

Communication skills

Tools

Cheers CRM

Epic certifications

Job description

Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.

What awaits you:

• Work-life balance - This is a remote role! (Applicants working from MD, DC, VA, PA, DE and FL will be given first consideration)
• Medical, Dental, and Vision Insurance.
• 403B Savings Plan w/employer contribution.
• Paid Time off & Paid holidays.
• Employee and Dependent Tuition assistance benefits.
• Health and wellness programs and MORE!

Who you are:

As an Epic Application Coordinator, you bring your Epic configuration experience and understanding of clinical/business operations workflows and system configuration to the table and you don’t disappoint. You design, configure, validate, and repeat. Then you facilitate complex application and systems enhancements or upgrades along the way. You are highly effective in your communication (verbal and written) because you know the value of establishing working relationships that foster optimal quality teamwork and education, especially when working remotely. And, having potentially worked in an Epic silo before, you are excited to expand your knowledge base across all Epic master files and other Epic applications.

What you’ll do:

• As an Epic Analyst, you'll implement and maintain CRM (Customer Relationship Management) workflows
• Facilitate complex application and systems enhancements or upgrades
• Analyze and resolve complex system problems
• Partner with the training team(s) to support organizational training.
• Create detailed documentation, including but not limited to: system design documentation, procedures, process and data flows, project plans, and recommendations for system enhancements.

What you’ll bring:

• Epic certification is highly preferred
• Ideally, the certification would be in Cheers CRM but we are open to other Epic certifications
• You will be required to complete and pass certification in assigned Epic application module(s) within 120 days of employment in this role.
• Experience implementing CRM workflows or integrating with healthcare organizations
• Two years operational experience in a clinical or healthcare business operations setting or two years experience in Information Technology.
• 2+ years’ experience configuring an Epic application
• Understand the Agile process and know how to manage the tasks presented to you

Who we are:

Excel. Empower. Advance. Shine. Belong. Explore. Flourish. Champion.

Make It Happen At Hopkins!

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine, one of the premier health delivery, academic, and research institutions in the United States. JHHP is a $2.5B business serving over 400,000 lives with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP has become a leader in provider-sponsored health plans and is poised for future growth.

Salary Range: Minimum 33.91/hour - Maximum 59.36/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.