Epic-Certified Managed Services Senior Associate

PwC; New York (NY); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

PwC is seeking an Epic Certified Senior Associate to support managed services in Healthcare IT. You will analyze complex issues, manage workstreams, and develop deliverables within Epic Consulting, while guiding junior team members and aligning with client goals.

The role emphasizes strong client interaction, problem solving, and collaboration across technology teams, delivering high-quality services and reports. PwC offers competitive benefits and ongoing career development.

Qualifications

• Bachelor's degree required.
• At least 3 years of experience.

Responsibilities

• Support Epic managed services workstreams across healthcare operations and EHR environments.
• Translate business needs into Epic configurations and functional recommendations.
• Monitor service requests, incidents, and changes to maintain stable performance.
• Troubleshoot issues, document findings, escalate when needed.
• Collaborate with healthcare technology teams to support implementation and optimization.
• Review data and workflows to identify process improvements and gaps.
• Prepare documentation and status updates for client reporting.
• Mentor junior team members and reinforce delivery standards.

Skills

Analytical reasoning

Mentoring junior team members

Education

Bachelor's degree

Tools

Epic Certification

Job description

PwC is seeking an Epic Certified Senior Associate to support managed services in Healthcare IT. You will analyze complex issues, manage workstreams, and develop deliverables within Epic Consulting, while guiding junior team members and aligning with client goals.

The role emphasizes strong client interaction, problem solving, and collaboration across technology teams, delivering high-quality services and reports. PwC offers competitive benefits and ongoing career development.