Epic Managed Services Senior Associate - Healthcare IT

PwC; Houston (TX); On-site; USD 77,000 - 202,000; Full time

Job summary

PwC is seeking an Epic Certified Senior Associate to support managed services in our Healthcare IT practice. You will analyze complex issues, manage workstreams, and develop deliverables within the Epic Consulting framework, guiding junior staff and aligning delivery with client goals.

The role emphasizes strong client relations, critical thinking, and effective communication in a dynamic consulting environment with opportunities for professional growth.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of experience in Epic-enabled managed services.

Responsibilities

• Support Epic managed services workstreams across healthcare operations and electronic health record environments.
• Analyze client requirements and translate business needs into Epic configurations and functional recommendations.
• Monitor service requests, incidents, and change activities to maintain stable application performance.
• Troubleshoot application issues, document findings, and escalate complex items for deeper technical review.
• Collaborate with healthcare technology teams to support implementation, enhancement, and optimization efforts.
• Review data, workflows, and user feedback to identify process improvements and gaps in the application.
• Prepare documentation, status updates, and deliverables to support ongoing service delivery and client reporting.
• Guide junior team members by sharing knowledge, reviewing tasks, and reinforcing delivery standards.

Skills

Analytical thinking

Client service

Mentoring juniors

Education

Bachelor's degree

Tools

Epic

Job description

PwC is seeking an Epic Certified Senior Associate to support managed services in our Healthcare IT practice. You will analyze complex issues, manage workstreams, and develop deliverables within the Epic Consulting framework, guiding junior staff and aligning delivery with client goals.

The role emphasizes strong client relations, critical thinking, and effective communication in a dynamic consulting environment with opportunities for professional growth.