Remote Guest Experience Concierge Supervisor

Vail Resorts, Inc.; Vermont; Híbrido; USD 34.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ski passes

Employee discounts

401(k)

EAP

Training and development

Descripción de la vacante

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to lead the Epic Ascent Concierge team and support the Epic Ascent Manager with daily operations, coaching, and service execution.

The role focuses on delivering exceptional guest experiences for private lessons, specialty products, and premium resort offerings through strong team support and coordination. Collaborate with Ski & Snowboard School and other resort partners to drive service excellence, workforce readiness, and consistent

Formación

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsabilidades

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Conocimientos

Leadership

Communication

Organization

Problem solving

Time management

Reservation systems

Microsoft Office

Herramientas

Reservation systems

Microsoft Office

Operational technology tools

Descripción del empleo

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to lead the Epic Ascent Concierge team and support the Epic Ascent Manager with daily operations, coaching, and service execution.

The role focuses on delivering exceptional guest experiences for private lessons, specialty products, and premium resort offerings through strong team support and coordination. Collaborate with Ski & Snowboard School and other resort partners to drive service excellence, workforce readiness, and consistent