Epic Ascent Concierge Lead (Remote-Friendly)

Vail Resorts, Inc.; Town of King (WI); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts on lodging, food,**

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Job summary

Vail Resorts, Inc. in Wisconsin is seeking an Epic Ascent Supervisor to lead the Epic Ascent Concierge team for Ski & Snowboard School private lessons and premium offerings. You will coach staff, coordinate experiences, and ensure service excellence, working with multiple resort teams to deliver an elevated guest experience.

The role emphasizes operational oversight, staffing coordination, and ongoing development of team members in a dynamic winter-season environment.

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Guest services

Leadership

Communication

Organization

Problem-solving

Reservation systems

Microsoft Office

Operational tools

Flexible schedule

Tools

Reservation systems

Microsoft Office

Operational technology

Job description

Vail Resorts, Inc. in Wisconsin is seeking an Epic Ascent Supervisor to lead the Epic Ascent Concierge team for Ski & Snowboard School private lessons and premium offerings. You will coach staff, coordinate experiences, and ensure service excellence, working with multiple resort teams to deliver an elevated guest experience.

The role emphasizes operational oversight, staffing coordination, and ongoing development of team members in a dynamic winter-season environment.