Epic Ascent Concierge Lead - Remote Eligible

Vail Resorts, Inc.; Clayton (MO); Remoto; USD 34.000 - 43.000; Tempo integral

Benefícios oferecidos por esta vaga

Ski/Mountain Perks

Employee discounts on lodging, food, 0

401(k) Retirement Plan

Employee Assistance Program

Training and professional development

Resumo da vaga

Vail Resorts, Inc. in Missouri seeks an Epic Ascent Supervisor to lead the Concierge team for private lessons and premium experiences.

You will coordinate with Ski & Snowboard School and other resort partners to deliver exceptional guest service and drive operational excellence. This Winter Seasonal 2026/2027 role requires 2+ years of guest services leadership, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualificações

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.

Responsabilidades

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Conhecimentos

Guest services leadership

Operations management

Communication

Staff coaching

Ferramentas

Reservation systems

Microsoft Office

Operational tools

Descrição da vaga

Vail Resorts, Inc. in Missouri seeks an Epic Ascent Supervisor to lead the Concierge team for private lessons and premium experiences.

You will coordinate with Ski & Snowboard School and other resort partners to deliver exceptional guest service and drive operational excellence. This Winter Seasonal 2026/2027 role requires 2+ years of guest services leadership, strong communication, and the ability to manage multiple priorities in a fast-paced environment.