Epic Ascent Concierge Lead

Vail Resorts, Inc.; Minnesota; On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski/Mountain Perks: Free passes for员工

Employee discounts on lodging, food, 8

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Health Insurance (seasonal)

Free ski passes for dependents

Critical Illness and Accident plans

Job summary

Vail Resorts, Inc. in Minnesota is looking for an Epic Ascent Supervisor to lead the Epic Ascent Concierge team, ensuring top-tier guest service for private lessons, specialty experiences, and premium resort offerings.

You’ll support the Epic Ascent Manager with daily operations, coaching, and service execution. You will collaborate with Ski & Snowboard School, Product Sales & Services, and other resort teams to drive service excellence, workforce readiness, and adherence to Epic Service

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Tools

Reservation systems

Microsoft Office

Job description

Vail Resorts, Inc. in Minnesota is looking for an Epic Ascent Supervisor to lead the Epic Ascent Concierge team, ensuring top-tier guest service for private lessons, specialty experiences, and premium resort offerings.

You’ll support the Epic Ascent Manager with daily operations, coaching, and service execution. You will collaborate with Ski & Snowboard School, Product Sales & Services, and other resort teams to drive service excellence, workforce readiness, and adherence to Epic Service