Entry-Level Tech Support Technician

Schrock Innovations, Inc.; West Des Moines (IA); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

Real-world experience

Emerging technologies access

Company vehicle for home visits

Bonus programs

Comprehensive benefits

Paid time off

Employee discounts

Job summary

Schrock Innovations is seeking a friendly, motivated Junior Technician to join our Des Moines Service Center as a full-time team member in West Des Moines, IA. This entry-level role is ideal for someone who enjoys helping people and has a passion for technology.

You will work with experienced technicians to diagnose and resolve a variety of tech issues, assist customers, and document service events. This position offers growth opportunities, a supportive environment, and access to new

Qualifications

• High school diploma required.
• 1 year of customer-facing experience in retail, tech support, hospitality, or service environment.
• Basic familiarity with computers and common operating systems (Windows, macOS, iOS, Android).
• Valid driver’s license in good standing.
• Ability to lift up to 50 lbs and perform physical tasks (standing, bending, kneeling).

Responsibilities

• Assist customers via walk-in service, phone support, and scheduled in-home visits.
• Provide a positive customer experience through active listening and clear communication.
• Diagnose and troubleshoot first-level hardware, software, device, and network issues.
• Escalate complex issues to senior technicians when needed.
• Explain technology and recommend practical solutions to improve user experience.
• Accurately document service events, issues, work performed, and resolutions.
• Support other Schrock Innovations locations when required.

Skills

Customer service

Problem solving

Communication

Technical aptitude

Team collaboration

Education

High school diploma

Tools

Windows

macOS

iOS/Android familiarity

Job description

Schrock Innovations is seeking a friendly, motivated Junior Technician to join our Des Moines Service Center as a full-time team member in West Des Moines, IA. This entry-level role is ideal for someone who enjoys helping people and has a passion for technology.

You will work with experienced technicians to diagnose and resolve a variety of tech issues, assist customers, and document service events. This position offers growth opportunities, a supportive environment, and access to new