Entry-Level IT Support Technician: Help Desk & Networking

Engineering Services & Products C; Dyersville (IA); On-site; USD 38,000 - 46,000; Full time

Job summary

Engineering Services & Products C in Dyersville, IA seeks an entry-level IT Support specialist for our manufacturing facility. You will provide company-wide IT support including hardware, software, printers, and network tasks, and participate in special projects.

The role reports to the IT Technical Support Supervisor and requires strong communication, willingness to learn, and the ability to work with multiple departments in a fast-paced environment.

Qualifications

• Exceptional keyboarding and phone skills.
• Above average computer literacy.
• Demonstrate willingness, desire and ability to learn new skills.
• Strong written and verbal communication skills.
• Ability to interact with different departments and a wide variety of personality types.
• Professional and competent approach to work environment.
• Well-developed organizational and multitasking skills.
• Ability to quickly adapt to change.
• Ability to manage time effectively and work independently.

Responsibilities

• Monitor, review and respond to Level I Technical Support.
• Update and maintain computer systems.
• Support policies and procedures related to network hardware and software.
• Computer imaging and decommissioning.
• Accurately track computer security cameras.
• Troubleshooting VoIP phone system.
• Printer maintenance and trouble shooting.
• Working with vendor software support.
• Network cabling installation and termination.
• New Hire IT Orientation and training.
• Escalate higher level IT tickets to appropriate personnel.
• Individual projects and research assigned by management.
• After hour support coverage.
• Additional duties as assigned.

Skills

Keyboarding skills

Computer literacy

Willingness to learn

Written and verbal communication

Interdepartmental interaction

Organizational skills

Multitasking

Adaptability

Time management

Education

Associate’s degree or 2 years related experience

Tools

IT ticketing system

Office Suite

Job description

Engineering Services & Products C in Dyersville, IA seeks an entry-level IT Support specialist for our manufacturing facility. You will provide company-wide IT support including hardware, software, printers, and network tasks, and participate in special projects.

The role reports to the IT Technical Support Supervisor and requires strong communication, willingness to learn, and the ability to work with multiple departments in a fast-paced environment.