Senior IT Service Desk Technician - Tier-1 Support

Insight Global; Des Moines (IA); On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision insurance

401(k) eligibility after 90 days

Paid sick leave

Job summary

A staffing agency is seeking an IT Support Service Desk Technician in Des Moines, Iowa, to provide tier-1 support for both corporate and community-level users. The ideal candidate will have 3-5 years of IT support experience, with skills in hardware/software troubleshooting and ticketing systems. Benefits include medical, dental, and vision insurance, 401(k) eligibility after 90 days, and paid sick leave. This is a contract role requiring active problem-solving skills.

Qualifications

• 3-5 years of experience in IT support.
• Experience with BMC ticketing system is preferred.
• Ability to remote into virtual desktops.

Responsibilities

• Provide tier-1 support and answer incoming service calls.
• Support corporate and community-level users.
• Troubleshoot hardware and software issues.

Skills

IT Support Experience

Troubleshooting hardware and software

Experience with ticketing systems

Experience with Okta SSO

Remote desktop support

Job description

A staffing agency is seeking an IT Support Service Desk Technician in Des Moines, Iowa, to provide tier-1 support for both corporate and community-level users. The ideal candidate will have 3-5 years of IT support experience, with skills in hardware/software troubleshooting and ticketing systems. Benefits include medical, dental, and vision insurance, 401(k) eligibility after 90 days, and paid sick leave. This is a contract role requiring active problem-solving skills.