Junior Technician – Full-Time | Schrock Innovations – Omaha

Schrock Innovations, Inc.; Omaha (NE); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Collaborative team environment

Advancement opportunities

Real-world tech experience

Emerging technologies and training

Company vehicle for visits

Eligibility for bonus programs

Retirement plan options

Paid time off

Exclusive employee discounts

Job summary

Schrock Innovations is seeking a friendly Junior Technician to join our Omaha Service Center full-time. You will assist customers via walk-in service, phone support, and in-home visits, diagnosing basic hardware and software issues, and guiding customers to practical solutions.

As an entry-level role, you will learn from experienced technicians, build hands-on tech experience, and work in a customer-focused environment with opportunities for advancement and training.

Qualifications

• 1 year of customer-facing experience in retail, technical support, hospitality, or another service-based environment.
• High school diploma required.
• Basic familiarity with computers, smartphones, and common operating systems (Windows, macOS, iOS, Android).
• Excellent verbal and written communication skills.
• Ability to lift up to 50 pounds and perform physical tasks (standing, bending, kneeling).

Responsibilities

• Assist customers through walk-in service, phone support, and scheduled in-home visits.
• Provide a positive customer experience by listening carefully and communicating clearly.
• Diagnose and troubleshoot first-level hardware, software, device, and network issues.
• Escalate complex issues to senior technicians when appropriate.
• Help customers understand their technology and suggest practical solutions.

Skills

Customer-facing experience

Communication skills

Problem solving

Teamwork

Education

High school diploma

Tools

Windows

macOS

iOS

Android

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Junior Technician – Full-Time | Schrock Innovations – Omaha

Full Time Technical Omaha, NE, US

3 days ago Requisition ID: 1010

Schrock Innovations is looking for a friendly, motivated Junior Technician to join our Omaha Service Center team full-time.

This entry-level opportunity is a great fit for someone who enjoys helping people, has a genuine interest in technology, and wants to build hands-on experience in a supportive, customer-focused environment. You’ll work alongside experienced technicians, solve a wide variety of technology challenges, and help customers feel more confident using their devices.

What You’ll Do:

• Assist customers through walk-in service, phone support, and scheduled in-home visits
• Provide a positive customer experience by listening carefully, communicating clearly, and making each customer feel supported
• Diagnose and troubleshoot first-level hardware, software, device, and network issues
• Escalate more complex technical issues to senior technicians when appropriate
• Help customers understand their technology and recommend practical solutions that improve their experience
• Accurately document service events, including the issue, work performed, and resolution
• Support other Schrock Innovations locations when needed

What You’ll Get:

• A collaborative team environment
• Advancement opportunities with a company that promotes from within
• Real-world experience solving a wide range of technology challenges
• Access to emerging technologies, tools, and training opportunities
• Utilize company vehicle for schedule home visits and traveling to other service locations
• Eligibility for bonus programs
• Retirement plan options
• Paid time off
• Exclusive employee discounts

What We’re Looking For:

• Availability to work a full-time schedule: Wednesday to Saturday 10am to 6pm and Sunday 12pm to 5pm
• High school diploma
• 1 year of customer-facing experience in retail, technical support, hospitality, or another service-based environment
• A strong desire to solve problems and help others
• Basic familiarity with computers, smartphones, and common operating systems, including Windows, macOS, iOS, and Android
• Excellent verbal and written communication skills
• Ability to lift up to 50 pounds and perform physical tasks that may include standing, bending, and kneeling

Why Join Us?

Schrock Innovations has been a trusted name in tech support for over 25 years, serving Nebraska and Iowa with award‑winning service. We’re locally owned, customer‑focused, and committed to growing our team from within. When you join us, you become part of a supportive environment where your ideas matter, your growth is encouraged, and your work directly impacts the clients and communities we serve!