Entry-Level Tech Support Technician — Hands-On Growth

Schrock Innovations, Inc.; Papillion (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus programs

Retirement plan options

Paid time off

Exclusive employee discounts

Company vehicle for visits

Training opportunities

Advancement opportunities

Job summary

Schrock Innovations is seeking a friendly, motivated Junior Technician to join our Papillion Service Center team full-time. This entry‑level role offers hands‑on experience in a supportive, customer‑focused environment as you work with experienced technicians to resolve a wide range of technology challenges.

You’ll assist customers, diagnose issues, document service events, and help customers feel more confident using their devices.

Qualifications

• 1 year of customer-facing experience in retail, technical support, hospitality, or another service-based environment.
• Basic familiarity with computers, smartphones, and common operating systems (Windows, macOS, iOS, Android).
• Excellent verbal and written communication skills.

Responsibilities

• Assist customers through walk-in service, phone support, and scheduled in-home visits.
• Diagnose and troubleshoot first-level hardware, software, device, and network issues.
• Escalate complex issues to senior technicians when appropriate.
• Document service events with issue, work performed, and resolution.

Skills

Customer service

Problem solving

Communication skills

Technical aptitude

Job description

Schrock Innovations is seeking a friendly, motivated Junior Technician to join our Papillion Service Center team full-time. This entry‑level role offers hands‑on experience in a supportive, customer‑focused environment as you work with experienced technicians to resolve a wide range of technology challenges.

You’ll assist customers, diagnose issues, document service events, and help customers feel more confident using their devices.