IT Support Specialist — Customer-Focused Tech Help

JT LOGISTICS SOLUTIONS LLC; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

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Job summary

JT Logistics Solutions LLC in Des Moines, Iowa seeks an IT Service Desk Technician to deliver technical support for end-user devices and telecom systems within both office and warehouse environments.

You will troubleshoot hardware, software, and network issues, maintain asset inventories, and contribute to knowledge base development while following security policies and procedures. The role requires clear communication and accountability in a fast-paced setting.

Qualifications

• 1–3 years of IT support experience in a service desk or desktop support role.
• Strong communication and customer service skills.
• Ability to follow procedures and document work accurately.
• Familiarity with Windows and Apple devices is a plus.

Responsibilities

• Provide technical support to employees across office and warehouse environments.
• Troubleshoot hardware, software, OS, network, and telecommunication issues.
• Manage service requests through resolution and communicate status to users.
• Maintain IT asset inventories and documentation in knowledge bases.

Skills

Communication

Customer Service

Attention to Detail

Analytical Thinking

Ownership

Teamwork

Technical Expertise

Time Management

Security Compliance

Education

High school diploma

Associate or bachelor’s degree preferred

Job description

JT Logistics Solutions LLC in Des Moines, Iowa seeks an IT Service Desk Technician to deliver technical support for end-user devices and telecom systems within both office and warehouse environments.

You will troubleshoot hardware, software, and network issues, maintain asset inventories, and contribute to knowledge base development while following security policies and procedures. The role requires clear communication and accountability in a fast-paced setting.