Entry-Level Tech Product Analyst – Customer Support

Deluxe; Saint Paul (MN); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Healthcare

PTO & Holidays

Retirement Match

Stock Purchase

Disability Insurance

Fertility Support

Tuition Reimbursement

Job summary

Deluxe Corporation in Minnesota is seeking an entry-level technical customer service representative to provide support for Deluxe software. You will log, track, and resolve customer issues, following SLA guidelines and documenting actions taken throughout ticket lifecycles.

The role emphasizes independent work while building knowledge of Deluxe software, collaborating via calls and meetings, and meeting utilization goals. Training opportunities are available to grow product expertise.

Qualifications

• 1+ year of Help Desk or customer service experience.
• 1+ year of scripting experience (SQL, Progress, PowerShell, etc).
• 1+ year of Basic PC Troubleshooting and/or Repair or Document Creation.
• 1+ year of Microsoft Office suite proficiency.

Responsibilities

• Handle incoming client cases and work toward resolution within defined guidelines.
• Participate in conference calls, meetings, and collaborative engagements.
• Actively seek training to expand product knowledge and support capabilities.
• Maintain accurate documentation of customer interactions and ticket status.

Skills

Help Desk experience

Scripting

PC Troubleshooting

Microsoft Office

Education

Bachelor's or Associate in IT or related field

Job description

Deluxe Corporation in Minnesota is seeking an entry-level technical customer service representative to provide support for Deluxe software. You will log, track, and resolve customer issues, following SLA guidelines and documenting actions taken throughout ticket lifecycles.

The role emphasizes independent work while building knowledge of Deluxe software, collaborating via calls and meetings, and meeting utilization goals. Training opportunities are available to grow product expertise.