Entry-Level Technical Product Analyst | Customer Support

Deluxe Corporation; Minnesota; On-site; USD 24,000 - 26,000; Full time

Job summary

Deluxe Corporation in Minnesota is seeking an entry-level Technical Customer Service professional to support our software users. You will log, track, and resolve customer issues, log interactions, and stay within defined SLA guidelines while updating stakeholders on progress.

You will participate in calls and training opportunities to expand product knowledge as you work toward efficient case resolution and customer satisfaction.

Qualifications

• 1+ year of Help Desk and/or customer service experience.
• 1+ year of scripting experience to include SQL, Progress, PowerShell, etc.
• 1+ year of Basic PC Troubleshooting and/or Repair Document Creation.

Responsibilities

• Provide technical customer service for Deluxe software and log, track, update, and complete work items.
• Monitor the support ticketing system and handle tickets within SLA guidelines.
• Contribute to team workload by taking tickets from the application group queue and documenting interactions, actions, status and next steps.

Skills

Help desk experience

Customer service

Scripting: SQL, Progress, PowerShell

PC Troubleshooting

Documentation creation

Education

Bachelor’s or Associate degree in IT or related field

Tools

CrowdStrike

Carbon Black

Managed Antivirus

Job description

Deluxe Corporation in Minnesota is seeking an entry-level Technical Customer Service professional to support our software users. You will log, track, and resolve customer issues, log interactions, and stay within defined SLA guidelines while updating stakeholders on progress.

You will participate in calls and training opportunities to expand product knowledge as you work toward efficient case resolution and customer satisfaction.