Junior Technical Product Analyst — IT Support

Deluxe; United States; Remote; USD 24,000 - 26,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Disability Insurance

Tuition Reimbursement

Job summary

Deluxe is seeking an entry-level technical customer service associate in the United States. You will support external customers, log and track work items in the ticketing system, and work toward deep knowledge of Deluxe software.

You will monitor the application group queue, follow SLA guidelines, document interactions, and keep stakeholders updated. The role includes team calls, case resolutions, and ongoing training to expand product knowledge.

Qualifications

• 1+ year of Help Desk and/or customer service experience.
• 1+ year of scripting experience (SQL, Progress, PowerShell).
• 1+ year of Basic PC troubleshooting and/or repair.
• Document Creation
• 1+ year of Microsoft Office suite.

Responsibilities

• Monitor the support ticketing system and log updates per SLA.
• Handle tickets from the application group queue and update stakeholders.
• Participate in conference calls and client case resolutions.
• Pursue training opportunities to expand product knowledge.

Skills

Help Desk experience

Scripting (SQL, Progress, PowerShell)

PC Troubleshooting

Document Creation

Microsoft Office

Education

Bachelor's or Associate degree in IT or related field

Tools

Antivirus tools

Job description

Deluxe is seeking an entry-level technical customer service associate in the United States. You will support external customers, log and track work items in the ticketing system, and work toward deep knowledge of Deluxe software.

You will monitor the application group queue, follow SLA guidelines, document interactions, and keep stakeholders updated. The role includes team calls, case resolutions, and ongoing training to expand product knowledge.