Technical Product Analyst I - IT Support & Scripting

Deluxe; Minnesota; Hybrid; USD 24,000 - 26,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short/Long-Term Disability

Job summary

Deluxe Corporation in Minnesota seeks a Help Desk Support Specialist to address client issues and ensure timely resolutions within SLA. You will handle incoming tickets, perform basic PC troubleshooting, and document interactions.

The role emphasizes learning opportunities, scripting exposure (SQL/Progress/PowerShell), and collaboration via conference calls. Ideal candidates have 1+ year in help desk or customer service, an IT-related degree or background in programming, and familiarity with

Qualifications

• 1+ year of Help Desk and/or customer service experience.
• 1+ year of scripting experience to include SQL, Progress, PowerShell, etc.
• 1+ year of Basic PC Troubleshooting and/or Repair
• Document Creation
• 1+ year of Microsoft Office suite

Responsibilities

• Handle incoming client cases and work toward resolution within defined guidelines.
• Participate in conference calls, meetings, and other collaborative engagements for client issues.
• Actively seek training opportunities to expand product knowledge.

Skills

Scripting (SQL/Progress/PowerShell)

PC Troubleshooting

Documentation

MS Office

Customer service

Education

IT-related degree or equivalent

Background in programming

Job description

Deluxe Corporation in Minnesota seeks a Help Desk Support Specialist to address client issues and ensure timely resolutions within SLA. You will handle incoming tickets, perform basic PC troubleshooting, and document interactions.

The role emphasizes learning opportunities, scripting exposure (SQL/Progress/PowerShell), and collaboration via conference calls. Ideal candidates have 1+ year in help desk or customer service, an IT-related degree or background in programming, and familiarity with