Junior Technical Product Analyst

Deluxe Corporation; Wisconsin; On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Retirement plan (Employer-matched)

Employee stock purchase plan

Disability insurance

Tuition reimbursement

Job summary

Deluxe Corporation is seeking an entry-level technical customer service professional to support Deluxe software. You will log, track, update and complete items from customers while working toward independent knowledge of the product.

In this role you will monitor the support queue, document interactions, and keep stakeholders updated within defined SLAs. You’ll participate in training opportunities to grow product knowledge and contributing to a collaborative, inclusive team environment in

Qualifications

• 1+ year of Help Desk and/or customer service experience.
• 1+ year of scripting experience including SQL, Progress, PowerShell.
• 1+ year of basic PC troubleshooting/repair.
• Document creation.
• 1+ year of Microsoft Office suite.

Responsibilities

• Monitor the application group queue in the ticketing system and log interactions.
• Update stakeholders with customer updates per SLA guidelines.
• Work toward resolution within product guidelines.
• Participate in conference calls and meetings for client issues.
• Pursue training opportunities to expand product knowledge.

Skills

Help Desk

Customer Service

SQL Scripting

PowerShell

Microsoft Office

Education

IT-related degree

Tools

CrowdStrike

Carbon Black

Job description

Deluxe Corporation is seeking an entry-level technical customer service professional to support Deluxe software. You will log, track, update and complete items from customers while working toward independent knowledge of the product.

In this role you will monitor the support queue, document interactions, and keep stakeholders updated within defined SLAs. You’ll participate in training opportunities to grow product knowledge and contributing to a collaborative, inclusive team environment in