Help Desk Analyst I — Customer Care Champion

Deluxe; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a customer care specialist in the United States to provide first-level service for customer care cases across software and hardware products. You will own case routing, logging, and administrative tasks including emails, faxes, and new account setup.

You will log calls through multiple channels (phone, email, voicemail) and ensure timely responses per service levels. The role requires accuracy, multi-tasking, and Salesforce Service Console proficiency.

Qualifications

• Basic computer skills.
• High School diploma or GED required.
• 18 years of age or older.
• +1 year of customer service or computer industry experience.
• Banking industry background preferred.
• Experience with SalesForce Service Console.
• Completed personal qualification standards training in customer service.

Responsibilities

• Provide first-level customer care and issue resolution.
• Log, route, and escalate calls via phone, email, and voicemail.
• Update, close, and document repair durations in Salesforce.
• Perform first-call technical resolutions and assist application teams.
• Handle administrative tasks such as emails, faxes, and new account setup.
• Collaborate with call center associates as needed.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Education

High School / GED

Tools

SalesForce Service Console

Job description

Deluxe Corporation is seeking a customer care specialist in the United States to provide first-level service for customer care cases across software and hardware products. You will own case routing, logging, and administrative tasks including emails, faxes, and new account setup.

You will log calls through multiple channels (phone, email, voicemail) and ensure timely responses per service levels. The role requires accuracy, multi-tasking, and Salesforce Service Console proficiency.