Entry-Level Technical Product Analyst I (IT Support)

Deluxe; Texas; Presencial; USD 24.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Descripción de la vacante

Deluxe is hiring an entry-level Technical Customer Service specialist in Texas to provide frontline help desk support for Deluxe software. You will log, track, and resolve customer issues, document interactions, and escalate as needed while learning the product suite.

You will monitor support queues, adhere to SLA guidelines, and participate in team calls to improve ticket resolution times. The role emphasizes growth, training, and delivering high-quality customer service.

Formación

• At least 1 year in Help Desk or customer service.
• At least 1 year scripting experience (SQL, Progress, PowerShell).
• At least 1 year of basic PC troubleshooting/repair.
• Experience with Microsoft Office suite.
• Document creation experience.

Responsabilidades

• Monitor the ticketing system and queue for incoming issues; document interactions, actions, and next steps.
• Log updates and communicate status to stakeholders within SLA guidelines.
• Participate in conference calls and meetings to resolve client issues.
• Seek training to expand product knowledge.
• Handle incoming client cases and work toward resolution within defined guidelines.

Conocimientos

Help Desk experience

Scripting (SQL/PowerShell)

PC Troubleshooting

Documentation

MS Office

Educación

IT/Related degree

Programming background

Windows OS knowledge

Server OS

Herramientas

Antivirus (Managed Antivirus/CrowdStrike/Carbon Black)

Descripción del empleo

Deluxe is hiring an entry-level Technical Customer Service specialist in Texas to provide frontline help desk support for Deluxe software. You will log, track, and resolve customer issues, document interactions, and escalate as needed while learning the product suite.

You will monitor support queues, adhere to SLA guidelines, and participate in team calls to improve ticket resolution times. The role emphasizes growth, training, and delivering high-quality customer service.