Tech Product Analyst II: Customer Support & SQL

Deluxe; Oregon; Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and

Employer‑Matched Retirement Plan

Employee Stock Purchase Plan

Short‑Term and Long‑Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a mid-level Help Desk/Technical Support specialist in the United States (Oregon) to provide frontline support for Deluxe software. You will log and track issues, work with internal teams, and escalate complex cases as needed.

The role requires 2+ years in help desk and scripting, plus strong Windows OS and Office proficiency. The position offers day-one benefits and opportunities to mentor peers, with an hourly compensation range and incentives depending on

Qualifications

• 2+ years of Help Desk and/or customer service experience.
• 2+ years of scripting experience (SQL, Progress, PowerShell).
• 2+ years of Basic PC Troubleshooting and/or Repair.
• Document Creation.
• 2+ years of Microsoft Office suite.

Responsibilities

• Provide technical customer service for Deluxe software; log, track, update and complete work items.
• Handle complex client software issues; take tickets from the application group queue and escalate as needed.
• Plan, prioritize and schedule escalated case work; work independently on assigned support cases.
• Maintain clear written and verbal communication; document interactions and next steps throughout the ticket lifecycle.
• Keep stakeholders updated with customer updates per follow-up guidelines.
• Adhere to all Service Level objectives for Response and Follow Up times for all cases.
• Document troubleshooting methodology and contribute to team knowledge to improve resolution times.
• Participate in conference calls, meetings, and triage/bug scrub meetings for assigned solution.
• Mentor others in areas of expertise/product knowledge.

Skills

Help Desk experience

Scripting (SQL)

Scripting (Progress)

PowerShell

Education

Bachelor's degree in IT or related field

Tools

Windows OS

Job description

Deluxe Corporation is seeking a mid-level Help Desk/Technical Support specialist in the United States (Oregon) to provide frontline support for Deluxe software. You will log and track issues, work with internal teams, and escalate complex cases as needed.

The role requires 2+ years in help desk and scripting, plus strong Windows OS and Office proficiency. The position offers day-one benefits and opportunities to mentor peers, with an hourly compensation range and incentives depending on