Entry-Level Technical Product Analyst

Remote Queer; United States; Remote; USD 24,000 - 26,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking an entry level Technical Customer Service role to log, track, and resolve client issues on Deluxe software. You will monitor tickets, follow SLA guidelines, document actions, and communicate updates to stakeholders.

The role emphasizes independent work and growing product knowledge through training and collaboration. You will participate in calls, assist with case resolution, and contribute to a positive customer experience while developing IT and product expertise.

Qualifications

• 1+ year of Help Desk and/or customer service experience
• 1+ year scripting experience: SQL, Progress, PowerShell
• 1+ year of Basic PC Troubleshooting and/or Repair
• Document Creation
• 1+ year of Microsoft Office suite

Responsibilities

• Monitors support ticketing system for incoming issues and adheres to SLA guidelines.
• Documents interactions, actions, status and next steps in tickets.
• Contributes to team workload by taking tickets from the application group queue.
• Participates in conference calls and meetings to resolve client issues.
• Seeks training opportunities to expand product knowledge.

Skills

Help Desk experience

Customer service

Scripting (SQL, Progress, PowerShell)

Basic PC Troubleshooting

Documentation

Microsoft Office

Education

Bachelor's or Associate's degree in IT or related field

Tools

Windows OS

Server OS

Networking

TCP/IP/DNS

Antivirus

CrowdStrike

Carbon Black

Job description

Deluxe Corporation is seeking an entry level Technical Customer Service role to log, track, and resolve client issues on Deluxe software. You will monitor tickets, follow SLA guidelines, document actions, and communicate updates to stakeholders.

The role emphasizes independent work and growing product knowledge through training and collaboration. You will participate in calls, assist with case resolution, and contribute to a positive customer experience while developing IT and product expertise.